From partner inbox to a routed, documented intake process
Timeline: 6 weeks, phased rollout by team
New engagements arrived through partner inboxes and referrals. Intake, conflict checks, and engagement letters were handled individually, so response times varied by partner and some requests went unanswered.
Before
- Requests spread across inboxes and calls
- Manual conflict and scoping checks
- Engagement letters drafted from old documents
- No single view of pipeline
A single intake workflow that captures every request, runs qualification and conflict checks, drafts the engagement scope from an approved template, and routes the result to the right partner for review.
Systems connected
- First response
- within 1 business day
- Engagement letters drafted
- from template, not memory
- Pipeline visibility
- single board for all partners
Illustrative figures based on the assumptions in each scenario, not a guarantee of results.